23be Terms & Conditions

These Terms & Conditions ("Terms") apply to all services, games, bonuses, and promotional offers on the 23be platform ("Platform" or "Site"). By accessing the platform or creating an account, you agree to be fully bound by these Terms.

23be reserves the right to modify or update these Terms at any time. Changes take effect as soon as they are published on the site. It is your responsibility to review the Terms regularly. Continued use of the platform after any changes indicates your acceptance of the updated Terms.

1.1 Language & Interpretation

The Bengali version of these Terms shall be considered the original document. In the event of any conflict with a translation, the Bengali version will prevail.

1.2 Relationship with Other Policies

In addition to these Terms, 23be's Privacy Policy and Responsible Gaming Policy also apply. Together, these documents form the complete legal framework for using the platform and are considered an integral part of these Terms.

2.1 Age Requirement

You must be 21 years of age or older to open an account on 23be. Use of the platform by minors is strictly prohibited. 23be may request proof of age documents for verification purposes.

2.2 One Account Policy

Each individual may open only one account. Multiple accounts operated by the same person, household, IP address, or device will be closed and deposited funds may be forfeited.

2.3 Information Provided at Registration

You must provide accurate and up-to-date personal information when opening an account. Providing false information may result in account suspension or closure. It is your responsibility to notify our support team immediately if any of your details change.

2.4 Account Security

Keep your login credentials (username and password) completely confidential. You must not allow any third party to access your account. If you suspect unauthorized access, contact 23be support immediately.

3.1 Deposit Methods & Limits

23be accepts deposits through Bangladesh's major mobile banking and financial services:

• bKash
• Nagad
• Rocket
• Upay
• Bank transfer (Dutch-Bangla Bank, BRAC Bank, Islami Bank, and other banks)

The minimum deposit amount is ৳200 (per method). Deposits typically take a few minutes to reflect in your account.

3.2 Withdrawal Conditions

The minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 10–45 minutes after verification is complete.

3.3 Verification Process

23be may request a copy of your national ID or passport to verify your identity before processing any withdrawal. This is done to prevent fraud and protect users.

3.4 Prohibited Transactions

Deposits or withdrawals from third-party accounts are strictly prohibited. Only payment methods registered in the user's own name may be used.

4.1 Welcome Bonus

23be offers new members a 100% bonus on their first deposit, up to ৳8,000. For example: deposit ৳1,000 and receive ৳1,000 in bonus funds, giving you a total balance of ৳2,000.

4.2 Bonus Usage Conditions

• Each bonus offer will have a specified validity period; unused bonuses will expire at the end of this period.
• Bonuses may only be used on eligible games — the list of applicable games will be specified in each offer.
• Bonuses cannot be withdrawn directly; they become withdrawable only after the wagering requirements have been met.
• Multiple bonuses cannot be claimed simultaneously unless explicitly permitted.

4.3 Abuse & Fraud

23be trusts that our members use the platform honestly. However, if abuse of the bonus system is proven — particularly claiming bonuses through multiple accounts or "bonus hunting" — 23be reserves the right to close the account and void all bonuses and associated winnings.

4.4 VIP Program

23be's VIP program has five tiers — Bronze, Silver, Gold, Platinum, and Diamond. Weekly cashback is available at each tier. VIP benefits may change at 23be's sole discretion.

5.1 Fair Play Policy

23be is committed to ensuring a fair and transparent gaming environment. All games available on the platform are sourced from internationally recognized game providers (such as PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming, and Ezugi).

5.2 Technical Issues

If a game is left incomplete due to a technical error or internet disconnection, 23be will attempt to complete the game at the next normal step. However, 23be reserves the right to void incorrect results displayed due to server errors.

5.3 Prohibited Activities

• Using automated software, bots, or any other artificial means to play games.
• Using any hardware or software device that could influence game outcomes.
• Colluding with other players to manipulate game results.
• Exploiting game bugs or technical errors.

5.4 Special Rules for Sports Betting

For all sports betting including cricket and football, results will be settled only after the event has concluded. If a match is abandoned or postponed, bets will be refunded or settled according to 23be's rules.

6.1 23be's Rights

23be may suspend or close an account without prior notice in the following circumstances:

• A breach of these Terms is established.
• False identity or incorrect information is provided.
• Money laundering or fraud is suspected.
• Multiple accounts are being operated.
• An attempt at technical manipulation is made.
• By order of a court or law enforcement authority.

6.2 User's Right to Close Their Own Account

You may close your account at any time by contacting the support team. You will be permitted to withdraw your available balance before the account is closed, provided there are no outstanding issues or ongoing investigations.

6.3 Inactive Accounts

23be will notify users by email regarding accounts that have been inactive for an extended period. If no activity occurs within the specified timeframe, the account may be suspended.

23be takes responsible gaming very seriously. We believe gaming is a form of entertainment, not a solution to financial problems.

7.1 Self-Control Tools

23be provides users with deposit limits, betting limits, and a self-exclusion feature. Contact the support team to activate these tools.

7.2 Protection of Minors

To prevent minors from accessing the platform, parents and guardians are advised to use parental control software on their devices. This platform is for users aged 21 and above only.

For more details on responsible gaming, visit our Responsible Gaming page.

Protecting your personal information is a top priority for 23be. We use SSL encryption technology to keep your data secure.

8.1 Data Collection & Use

The information you provide will be used solely for account management, service delivery, verification, and fulfilling legal obligations. Your data will not be sold to third parties.

8.2 Cookie Policy

Our site uses cookies to improve platform functionality. By using the site, you consent to our cookie policy.

For more details on data protection, please read our Privacy Policy.

9.1 Service Availability

23be strives to keep the platform running 24/7, but the service may be temporarily unavailable due to maintenance, technical issues, or external factors. 23be will not be liable for any losses in such circumstances.

9.2 Third-Party Game Providers

The games provided on the platform are developed by third-party providers. 23be is not directly liable for the functionality or outcomes of these games, but we work with trusted providers to ensure safe and transparent gaming.

9.3 Force Majeure

23be will not be liable for service disruptions caused by natural disasters, pandemics, legal changes, government restrictions, or any other circumstances beyond our control.

10.1 Complaints Process

For any complaint or dispute, please contact 23be's support team first. We provide assistance 24/7 via live chat and email ([email protected]).

10.2 Resolution Process

The support team will review the complaint and propose a resolution. If a direct resolution is not reached, the matter will be escalated to senior management. 23be's final decision is binding.

10.3 Complaints Regarding Game Results

Complaints about game results will be resolved by reviewing server logs, which are considered the final authoritative record.

11.1 Entire Agreement

These Terms, the Privacy Policy, and the Responsible Gaming Policy together form the complete agreement between you and 23be, and replace all prior oral or written understandings.

11.2 Severability

If any part of these Terms is found to be legally invalid or unenforceable, the remaining parts will continue to be fully effective.

11.3 Waiver

If 23be does not exercise a right in a particular instance, this does not mean that right has been permanently waived.

11.4 Contact

If you have any questions about these Terms, please contact our support team:

• 24/7 Live Chat Support
• [email protected]