23be Privacy Policy

1 Introduction & Scope

23be is an online gaming platform operated for users in Bangladesh. This privacy policy ("Policy") explains how 23be collects, uses, stores, and protects the personal information of users ("you" or "user"). This policy applies to the 23be.lat website and all services operated under it.

We believe transparency is the foundation of trust. We therefore ask you to read this policy carefully before opening an account or starting to use our services. If you disagree with any of the terms stated in this policy, please refrain from using our services.

2 Information We Collect

23be collects the following types of information:

2.1 Registration & Identity Information

• Full name, date of birth, and gender
• Username and password (stored in encrypted form)
• National ID or applicable government document details for age verification purposes
• Current address and contact information

2.2 Contact & Financial Information

• Email address and mobile number
• bKash, Nagad, Rocket, Upay, or bank account numbers (for processing transactions)
• Deposit and withdrawal history and transaction records

2.3 Technical & Usage Information

• IP address, device type, operating system, and browser information
• Cookie and session data
• Browsing patterns on the site, pages visited, and click-stream data
• Gaming activity logs — play history, bet amounts, and timestamps

2.4 Support & Communication Information

• Messages and complaint details sent via live chat or email
• Customer service tickets and feedback

3 Purpose of Data Collection

Collected information is used only for the following legitimate purposes:

• Account Management: Creating and verifying your account and ensuring uninterrupted access to the platform.
• Financial Transaction Processing: Completing deposits, withdrawals, and bonus payments — via bKash, Nagad, Rocket, Upay, and bank transfer.
• Age & Identity Verification: Ensuring compliance to prevent those under 21 from using the platform.
• Responsible Gaming: Identifying unusual gaming behavior and providing users with the necessary support.
• Fraud Prevention: Detecting suspicious transactions, multiple accounts, or unauthorized access.
• Customer Support: Resolving user issues promptly via live chat and email.
• Platform Improvement: Continuously improving the site's functionality and user experience.
• Communication: Sending important service-related notifications and relevant information.

Your information is not sold to third parties for marketing or advertising purposes beyond the above.

4 Disclosure & Third Parties

23be may share information with specific third parties in limited and necessary circumstances:

4.1 Payment Processors

Necessary information is shared with bKash, Nagad, Rocket, Upay, and associated banking partners to complete financial transactions. These parties are governed by their own privacy policies.

4.2 Technology Service Providers

Trusted technology service providers handling server hosting, data security, fraud detection, and customer service software may access limited information on our behalf. These providers are bound by strict confidentiality agreements.

4.3 Legal Obligations

Information may be disclosed to relevant authorities in cases involving court orders, regulatory directives, or legal obligations. In such cases we provide only the information required within the limits of the law.

5 Cookies & Tracking Technologies

23be uses cookies and similar technologies to operate the website properly. Cookies are small text files stored in your browser.

• Essential Cookies: Core site functionality — protecting login sessions, remembering language preferences — the site cannot function properly without these cookies.
• Performance Cookies: Used to analyze site usage patterns for technical improvements.
• Functional Cookies: Personalize the user experience by remembering your preferences and settings.

You can disable cookies through your browser settings, though this may limit some features of the site.

6 Data Security Measures

Industry-standard technical and administrative measures have been put in place at 23be to keep your information secure:

• SSL Encryption: All information sent on the site is protected by SSL (Secure Socket Layer) encryption.
• Password Hashing: Your password is never stored directly — strong cryptographic hashing is used.
• Access Controls: Only authorized staff can access user information for specific, defined needs.
• Regular Security Audits: Regular audits are conducted to identify security vulnerabilities in the platform.
• Data Backups: Regular encrypted backups are maintained to reduce the risk of data loss.

Even so, complete security on the internet cannot be guaranteed. Keeping your password confidential and logging out of your account after using an unfamiliar device is your own responsibility.

7 Data Retention Period

Necessary information is retained for as long as your account is active. Even after account closure, financial transaction records and identity verification information may be retained for a specified legal period. Some information must be kept for the long term for fraud prevention and legal compliance.

After a defined period, unnecessary personal information is securely deleted or anonymized.

8 User Rights

As a 23be user, you have the following rights:

8.1 Right to Access

You may request to know what information we hold about you at any time. Make this request via live chat or by emailing [email protected].

8.2 Right to Rectification

You have the right to request correction of any inaccurate information in your profile. We will ensure corrections are made within a reasonable time.

8.3 Right to Erasure

After account closure, where there is no legal obligation to retain data, you may request deletion of your personal information. However, financial transaction records may be retained as required by regulators.

8.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or notifications, you may let us know at any time. It may not be possible to stop important service-related notifications.

8.5 Right to Lodge a Complaint

If you have any complaint about the processing of your information, contact our support team directly. We take every complaint seriously.

9 Children's Privacy

23be is for users aged 21 and above only. We do not knowingly collect information from anyone under 21. If we become aware that information from an underage individual has been collected by mistake, we will immediately close that account and delete the information.

The age verification process is a mandatory step on our platform. If a parent or guardian believes their child has opened an account, please contact [email protected] immediately.

10 International Data Transfers

Our servers and the infrastructure of our technology partners may be located outside Bangladesh. In such cases we ensure that your information receives protection equivalent to this policy at the destination and that appropriate agreements are in place with third parties.

11 Changes to This Policy

23be reserves the right to update this privacy policy as needed. For any significant changes we will send a notification to your registered email address or post a clear notice on the site. Continued use of the site after a revised policy is published will be considered acceptance of the new policy.

The latest version of this policy will always be available on this page. You are advised to review this page regularly.

12 Contact Us

If you have any questions, requests, or complaints about this privacy policy, please get in touch. Our support team is ready to assist in both Bengali and English: