❓ Frequently Asked Questions
All your questions answered about 23be
From opening an account to deposits, withdrawals, bonuses, and betting — find detailed answers to all the important topics at 23be right here.
Whether you are new to 23be or a returning player, questions can come up at any time. On this FAQ page, we have answered the most frequently asked questions across five categories: casino and table games, account verification, cricket betting, deposit methods, and member account management. Every answer is written in plain language so you can quickly find the information you need. If you cannot find the answer to your question, reach out to our 24/7 support team.
Frequently Asked Questions
Casino & Table Games Casino
Baccarat is a card game where you bet on one of three outcomes: "Player", "Banker", or "Tie". The hand whose total is closest to 9 wins. Tens and face cards count as zero. At 23be's live casino, you can play Baccarat in real time with professional dealers. The rules are straightforward, so new players pick it up quickly.
At 23be, table game bet limits are set with players of all budget sizes in mind. There are options ranging from low-limit tables to high-limit tables. The minimum and maximum bet amounts are clearly displayed as soon as you enter any game table. In the live casino lobby, you can choose a table with limits that suit you.
Yes, both Teen Patti and Andar Bahar are available in 23be's live casino section. Teen Patti is a popular South Asian poker variant played with three cards, where the player with the best hand wins. Andar Bahar is even simpler — after one card is revealed, you guess which side the next matching card will land on. Both games are quite popular among players in Bangladesh.
In Roulette, a ball is released onto a spinning wheel and whichever number or colour the ball lands on wins. You can bet on a specific number, red or black, odd or even, or a group of numbers. A straight-up bet on a single number pays more but has lower odds; a colour bet has higher odds but pays less. Both European and live Roulette are available at 23be.
Account Verification KYC
23be has an account verification process in place to ensure security and prevent money laundering. The name on your 23be account must exactly match the name registered on your bKash, Nagad, or bank account. If the names do not match, you may encounter issues during withdrawal or your request may be rejected. So use your correct name right from the time of registration.
23be may request verification when you submit a significant withdrawal for the first time, or if any unusual activity is detected on your account. It may also be requested at any time as part of a security review. If you receive a verification request, submit the required documents promptly — this keeps your account running smoothly.
If verification is rejected, 23be will generally inform you of the reason. The most common reasons are a blurry image, mismatched information, or an expired document. In that case, reapply with a clear and up-to-date document. If you are unsure what went wrong, contact our live chat support — they will guide you directly.
A National ID card (NID) is the most widely accepted document for identity verification. A valid passport or driving licence is also accepted. For address verification, a recent bank statement or utility bill may be used. When photographing your document, make sure all four corners are visible and the text is clearly readable.
You can use your account for general gaming and deposits without verification, but verification is required for withdrawals. Verification is not only for your own protection — it ensures that your winnings reach the right person. Completing verification without delay means you can withdraw at any time without any issues.
Cricket Betting Sports
Live in-play betting means placing bets in real time while a match is in progress. Odds change every moment based on how the match is unfolding. For example, you can bet during the match on markets like how many runs will be scored in the next over, or who will take the next wicket. It is more exciting than pre-match betting because you can make decisions based on what you see happening in the match.
Decimal odds are easy to calculate. Say the odds are 2.50 — that means if you bet ৳100 and win, your total return is ৳250 (including your original stake). So your profit is ৳150. Higher odds mean a bigger payout but generally a lower chance of winning. Odds never go below 1.00. At 23be, odds are shown in decimal format across all betting markets.
Yes, at 23be you can bet on matches in the Bangladesh Premier League (BPL), T20 World Cup, IPL, and various other international cricket tournaments. Bangladesh Tigers matches are also included. For big matches like Bangladesh vs India, you will find a range of markets including match winner, top batsman, and total runs.
The most used cricket markets at 23be are match winner (who will win), toss result, first innings runs, top batter, top wicket-taker, and over/under runs. In-play betting also offers smaller markets such as the next ball, over, and wicket. For newcomers, the match winner market is the easiest place to start.
How to Deposit Money Payment
Log in to 23be and go to the Cashier or Deposit section. Select bKash as your payment method. Enter the amount you want to deposit (minimum ৳200) and make the payment to the bKash number displayed. Note down the transaction reference number. Your 23be account balance is usually updated within a few minutes.
Absolutely. Nagad is one of 23be's main payment methods. On the deposit page, select Nagad, enter the amount, and follow the instructions shown. The minimum deposit amount is ৳200. Transactions via Nagad are fast and secure. Once the deposit is successful, you will receive a confirmation message.
In most cases, a deposit appears in your account within a few minutes. If it takes longer than 15 minutes, try refreshing the page first. If the issue persists, note the transaction ID from your mobile banking app and contact 23be's live chat support. With the correct information, the support team will resolve it quickly.
23be currently has five active deposit methods: bKash, Nagad, Rocket, Upay and bank transfer (including Dutch-Bangla Bank, BRAC Bank, and other major Bangladeshi banks). The minimum deposit amount for each method is ৳200. All methods are secured with SSL encryption.
23be does not charge any deposit fee of its own. However, your mobile banking service provider (such as bKash or Nagad) may deduct a small transaction charge according to their own terms. Contact the relevant provider or check their app to find out about those charges.
Member Account Account
Yes, for security purposes your password at 23be should be strong. It is best to include uppercase and lowercase letters, numbers, and special characters. Use a password of at least 8 characters. Usernames are generally a combination of letters and numbers. Do not share your password with anyone, and avoid using easily guessable information (such as your date of birth or phone number) as a password.
First, make sure your internet connection is working and that you are entering your username and password correctly. Case sensitivity can cause a login to fail. If you have forgotten your password, use the "Forgot password?" option on the login page. If the problem persists, contact 23be via live chat or at [email protected].
No, each player may open only one account. Creating multiple accounts is a direct violation of 23be's terms and conditions. If discovered, all accounts may be permanently closed and balances may be forfeited. If you have an issue with an existing account, contact support rather than opening a new one.
Generally there is no issue logging in from a new device — just enter your correct username and password. However, as a security measure, a verification code may sometimes be sent when logging in from a new device or browser. You can access your account from any browser or the app, and all your data stays in sync.
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23be's support team is with you 24 hours a day, 7 days a week. Reach out in Bengali or English — whichever language you are comfortable with.
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For detailed questions, write to us at [email protected] — we will reply with care.